Privacy policy

¿Qué me toca? — paperwork, deadlines and benefits for people living in Spain.

Language: English · Español

We have no account of yours

The app asks for no registration, has no sign-in, and we keep no database about you. No e-mail, phone number, name or address is requested, no advertising identifiers are used, and no third-party analytics is built in.

Your data stays on the phone

Your situation profile (autonomous community, age, household members, income, work situation, housing, vehicle, electricity contract), your personal dates, your deadlines, your paperwork progress, your claim cases, your conversations with the assistant and the photos of documents you scan are stored only in the app's private storage on your device. Nothing is synced to a server of ours.

Más › Borrar todo lo mío deletes all of it in one tap, and so does deleting the app.

What goes over the network, and only when you ask for it

• Assistant. When you ask something, the app sends the text of your question, the recent messages of that conversation and a summary of your profile (community, age, household size, income, work situation, housing, electricity market) to our service (quemetoca-api, on Cloudflare) so the answer can use your own numbers. Your name and any personal identifier are not part of that request.
• Lente (document reader). If you ask the app to read a photo of a document, the image is sent to the reading service and the extracted fields come back. We do not keep the image and do not use it for training.
• Rules and deadlines. Amounts, requirements and due dates are computed on your device from the catalogue shipped inside the app. That part works offline and sends nothing.
• Links. Public administration sites you open from the app are third-party websites with their own policies.

What the server logs

The service keeps technical logs to spot abuse and failures: timestamp, truncated IP address, which endpoint was called, and whether the call succeeded. The content of your questions and your images is not stored. The hosting platform (Cloudflare) may retain its own technical logs under its terms.

Notifications

Deadline reminders are local notifications scheduled on your device. They do not pass through any server, and the app is fully usable if you decline notification permission.

Children

The app is aimed at people managing their own paperwork. It is not designed for under-16s and we do not knowingly collect their data.

Your rights

You may exercise access, rectification, objection, portability and erasure under the GDPR. Since the personal information lives on your phone and we hold none of it, in practice you exercise those rights in the app's settings. If you still want to ask us something, write to support@ausalert.xyz and we answer within 30 days. You can also complain to the Spanish supervisory authority, the Agencia Española de Protección de Datos (www.aepd.es).

Changes

If this policy changes it is updated here and the version date moves forward. The app does not interrupt you about it.