Support

¿Qué me toca? — paperwork, deadlines and benefits for people living in Spain.

Language: English · Español

How to reach us

One address for everything: support@ausalert.xyz. There is no helpline, no in-app chat and no web form — e-mail only, so that there is a written record of what we answered.

We reply in 2–5 working days, in Spanish or English.

What helps us answer fast

• Which screen you were on (Hoy, Ayudas, Trámites, Papeles, Asistente or Más).
• What you did and what you saw, including the exact wording of any alert.
• Your autonomous community, plus the app and iOS versions from Más › Acerca de.
• A screenshot beats a description almost every time.

Please do not send photographs of your documents or personal data about other people. A text description is enough for nearly every issue, and it keeps us from receiving data we do not need.

Before you write

• “No benefits show up for me.” Usually a profile field is missing — household net income or number of people in the household. Complete Perfil and recalculate.
• “The assistant does not answer.” The app keeps working offline: amounts and deadlines are computed on the phone, and without network the assistant answers from the local catalogue. When it does, the bubble is labelled “en el teléfono”.
• “Reminders do not arrive.” Check notification permission in iOS Settings, and that the deadline in the app actually has a date.
• A catalogue entry you believe is out of date. Tell us — every entry carries its source and its verification date, and a correction like that is the most useful thing you can send.

Deleting your data

Más › Borrar todo lo mío removes the profile, deadlines, paperwork progress, claim cases and conversations from the device. Uninstalling the app has the same effect. There is nothing for us to delete on our side, because nothing is stored.

Disclaimer

Mail is read by a person, not a support department. Nothing in the app is tax, labour or legal advice; for that you need the Agencia Tributaria, your town hall's social services, or a professional who can act for you.